This is not to knock the brave people who work at Tim Horton’s. I love the products, and some of my complaints have nothing to do with the counter staff (complaints like— Why are the donuts OBVIOUSLY SMALLER every year??? And Why don’t you make BANANA FILLED donuts anymore???)
My concerns today are about little things that people (in the service industry in general and T.H. specifically) could work on.
1) Job satisfaction: Even if you don’t have it, FAKE IT!!!!! God knows I don’t LOVE staff meetings, or being trapped in a concrete box with these creatures day after day, but if I ACT like I’m happy, enthusiastic and I care— eventually I start to feel like that. Working at Tim Horton’s isn’t the greatest job, but a) you have a job (unlike my son who can’t find one) and b) there are worse jobs!!! So, smile at me when I say good morning! You might feel better, I will feel better and both of our days will be a little bit brighter!!!
2) Food Handling Procedures I am very lucky that I don’t have serious food allergies. I would need to be so aware of how everything is prepared. But even in my little world I don’t like the taste of garlic bagel or red pepper on my strawberry cream cheese yummies!!!! Have 2 knives to cut the bagels, or spread the cream cheese or if you’ve been cutting peppers for chicken salad— wash your hands before handling something sweet. Again, it’s not going to make me sick (luckily), but red pepper and strawberry cream cheese, or cinnamon raisin bagel is gross!!!
3) Proper lid placement!!! Your job, as coffee girl at T.H., is to pour, prepare and serve coffee and tea. If you put the opening over the seam on the cup– you are not doing your job!!!! If the lid is lifted on one side— you are not doing your job!!!! Its not rocket science. (imagine if they did their job half-assed–rockets spilling everywhere) 10 more seconds……happier customers!!!!!
Again, I love Timmies, but sometimes you gotta wonder!!!!!
